Youth is a grand event, and the struggle is at the right time. In the preparation and service of the 15th National Games, Huafa Group gathered the strength of various positions to inject "Huafa responsibility" into the smooth operation of the event. The special topic of "National Games with Me" focuses on Chen Shuyu, a management trainee of the Marketing and Promotion Department of Huafa Shangdu in Hengqin, a young man who has grown from a campus witness to a participant in the 15th National Games, is writing his own youth answer sheet in tennis ticketing and volunteer work with meticulousness and enthusiasm.

Origin of the fourteen movements

Events on campus plant the seeds of "participation"

Back in 2021, Chen Shuyu, who had just stepped into the campus of Northwest University, coincided with some events of the 14th National Games being held at his alma mater. "At that time, the campus was full of volunteers, colorful flags fluttered in front of the teaching building, the shouts of athletes and the cheers of the audience could be heard from afar, and the entire campus was wrapped in the enthusiasm of the event." Recalling the scene of that year, Chen Shuyu's tone is still full of vividness.

As a freshman majoring in radio and television choreography, she carried a camera and recorded every wonderful moment of the event as a student reporter - "At that time, I thought that if one day, I could also become a member of the event preparation team and build a 'bridge' for such a national sports event, how meaningful it would be." The yearning at that time finally reverberated four years later.

Deeply cultivate the 15th movement

With "meticulousness" as the key, unlock the problem of ticket preparation

After graduating this year, Chen Shuyu joined the marketing and promotion department of Hengqin Huafa Shangdu as a management trainee, and was soon seconded to Huafa Sports to devote himself to the preliminary preparations for the ticketing of the 15th National Games tennis event. Crossing borders from the field of marketing and promotion to sports event ticketing is a new challenge for her, but she uses the word "meticulous" to overcome the problem step by step.

The "first hurdle" of ticketing work is the interpretation of policy documents. This is not only the starting point of the work, but also the basis for ensuring the legality and compliance of all subsequent links. "When I first got the document, it was full of professional terms such as 'five-level linkage ticket management system' and 'one library, one policy', and I stared at the page for a long time, and I couldn't figure out a lot of content." Chen Shuyu smiled and recalled the initial embarrassment, but she did not back down.

In order to gnaw on this "hard bone", she printed out the document, used highlighters of different colors to mark the content one by one, and when she encountered something she didn't understand, she went online to consult information and look at past cases; If you really don't understand, actively ask Huafa Sports' seniors Xu Sijie and Li Yin for advice. "The seniors will tell me the logic behind the policy based on actual work experience, and it will slowly work." In the end, she organized the interpreted key information into a well-organized document, which not only facilitated her follow-up work, but also reduced obstacles to team communication.

Organizing the audience and compiling a viewing guide are also another "meticulous job" in her daily work. In terms of organizing audiences, she will combine the characteristics of tennis events to carry out audience activities to attract more people to understand and understand tennis events; When compiling the spectator guide, she and her colleagues in the team repeatedly pondered from the perspective of the audience, which not only included the time, location, and schedule of the event, but also marked the streamline diagram, the distribution of various key services in the venue, and even supplemented the etiquette tips for watching the game. "I usually like to go to performances and games, and I put myself in the shoes of the audience to understand what they want to find and understand most quickly, hoping to help the audience watch the game smoothly."

Guard the volunteer post

With "professionalism" as the shield, create a warm service team

In addition to ticketing, Chen Shuyu also shoulders the training and planning of volunteers for the 15th National Games tennis event, as well as the maintenance of venue order and volunteer management during the event. "Volunteers are the 'link' between the event and the audience, and a professional and warm volunteer team can make the service quality of the entire event different." This is her understanding of volunteer work.

Combined with the details of volunteer work observed during the 14th National Games, coupled with the professional guidance of the seniors of the 15th National Games, a variety of volunteer training content was designed. "It's not just about teaching everyone 'how to do it', but also about letting everyone understand 'why they do it'." Chen Shuyu said that for example, when encountering ticketing disputes among the audience, volunteers should not only be able to appease, but also know how to quickly contact relevant departments for docking, "Only by practicing the 'plan' will you not panic when you really encounter problems." Her goal is simple: "I hope that the volunteers can feel the support and warmth of the team when serving, and I also hope that the audience can feel the thoughtfulness of the National Games through the service of volunteers." ”

Looking forward to the main event

With love for battery life, continue to write the story of "the National Games have me"

Now, the preparations for the 15th National Games tennis event have entered the sprint stage, and Chen Shuyu's rhythm has become more and more busy - from the initial "at a loss" in the face of the new job, to now being able to calmly synchronize the team to handle various affairs, she has slowly understood the weight of the word "responsibility" in her busyness.

"I just thought it was an honor to participate in the National Games before, but now I understand that behind this glory is the persistence of 'doing every little thing in place'." Chen Shuyu said that she will continue to do a good job in the collection and archiving of ticketing materials, and at the same time strengthen communication and cooperation with various departments of the event, "to ensure that there is no mistake in the ticketing link during the official competition, and the volunteer service can keep up with the rhythm." ”

Talking about her expectations for the 15th National Games, her eyes lit up: "I want to watch the audience watch the game smoothly; I want to hear everyone say, 'The service of this tennis match is really good' - this is the most tangible contribution I can make to the National Games. ”

From a campus witness to the 14th National Games to an escort of the 15th National Games, Chen Shuyu interpreted the meaning of "youth in a prosperous era, struggle at the right time" with his actions. Behind her, there are countless Huafa people who are injecting warmth and strength into this sports event with the same enthusiasm and perseverance, and jointly writing a moving chapter of "the National Games with me".