In the preparation and test match of the 12th National Paralympic Games and the 9th Special Olympics Games (hereinafter referred to as the Paralympic Games), Zuo Lingyuan of Huafa Sports shouldered the important task of coordinating the whole process of competition organization, player service, anti-doping and other work as the event director, and integrated "barrier-free" and "humanistic care" into every texture of the preparation of the Hengqin International Tennis Center. From the precise adaptation of the venue renovation to the intimate response of the event service, from the classification of wheelchairs to the supply of love counters, she used professionalism and perseverance to pave the "safe track" for disabled athletes, and interpreted Huafa's responsibility of "the National Games with me" with actions.

Venue renovation: Make "barrier-free" to the millimeter

The transformation of the Paralympic venues has never been a simple superposition of facilities, but a precise adaptation after empathy. Under the guidance of the relevant requirements of the Paralympic Special Olympics Organizing Committee, Zuo Lingyuan and her team upgraded the Hengqin International Tennis Center, from macro layout to micro details, all around the needs of athletes.

For wheelchair users, the venue not only adds 40 wheelchair seats, but also establishes a hierarchical wheelchair support system: 8 lightweight and adaptable competition wheelchairs are reserved in the arena for athletes to temporarily replace; The spectator area is equipped with 20 wheelchairs that focus on stability and comfort, which are free for spectators to use; The cooperative Zhuhai resort hotel is also equipped with 2 exclusive wheelchairs and non-slip bath stools in the bathroom, covering the event and accommodation scene in an all-round way. In the dressing room, the customized barrier-free storage cabinet is highly suitable for wheelchair users, and items can be accessed without getting up; The toilet and shower room in the player area, the non-slip floor is equipped with non-slip and wear-resistant handrails, and the height has been repeatedly adjusted to the most comfortable angle, so that every use is peace of mind.

Event service: "Warm response" is well protected

In addition to classifying and storing spare parts for two types of wheelchairs, it is also equipped with anti-slip gloves, emergency medicines, and charging equipment.

During the test match, a wheelchair athlete's competition wheelchair suddenly broke down, and after the courtside staff synchronized the situation through the walkie-talkie, Zuo Lingyuan immediately coordinated the use of the spare wheelchair, and the maintenance personnel arrived at the scene within 10 minutes, and the whole process was seamless without affecting the training. Some hearing-impaired athletes need to receive hearing aid batteries, and after signaling through the sign language teacher, the service desk staff quickly picks up the goods from the love counter and confirms the quantity word by word with a handwriting board, and the whole process takes less than 3 minutes.

"Paralympic Special Olympics services must not only respond quickly, but also understand the needs." Zuo Lingyuan and the team established a "walkie-talkie linkage response mechanism" to allow real-time interoperability between the arena, service desk, and maintenance station, forming a closed loop of "demand transmission in seconds and rapid disposal". "The walkie-talkie is the 'nerve center', and the love counter is the 'supply station', and the linkage between the two can make the service not disconnected." Zuo Lingyuan said.

The communication service is more warm. She not only equipped professional sign language teachers to follow up on pre-competition meetings and award ceremonies, but also required all staff to be proficient in basic sign language such as "Do you need help" and "Please wait", and each service point was equipped with a handwriting board and an enlarged version of the schedule. Let every athlete communicate smoothly and compete with peace of mind.

Stick to it late at night: build a solid bottom line of dignity with responsibility

Anti-doping is the "lifeline" of fairness in the event, and Zuo Lingyuan has always strictly controlled it with "zero mistakes" as the standard. During the event, the doping check lasted from the afternoon to late at night, and she was stationed at the checkpoint throughout the whole process, from the notification to the pick-up and drop-off of the athletes, and assisted the doping inspector to check every link one by one, "The hard work of the Paralympic athletes is awe-inspiring, and the fair arena environment is the best respect for them."

In the venue late at night, the details of the award ceremony were also polished. In order to allow wheelchair athletes to receive the award decently, she led the team to calculate the placement of medals and mascots, the guidance route of the ceremonial staff, and the volume of the background music, all of which were repeatedly rehearsed to present the most solemn sense of ceremony.

Under the protection of Zuo Lingyuan, the Hengqin International Tennis Center is not only a competitive arena, but also a harbor full of respect and warmth. As she said: "What we can do is to clear obstacles and build a solid backing, so that every athlete can go to love without any worries, which is the most beautiful commitment of Huafa people to the National Games." ”